The Company will not
refund any monies to a client who applies for a course
requiring a specific level and is then found to be
unable to join the course after the initial level test.
In this case, the client will be offered a suitable
alternative by the school and any difference in price (if
the alternative course is less expensive) will be
refunded by the Company. In cases where there are
insufficient numbers to run a group class, a reduced
number of individual classes may be offered or the
course may be offered at another school of similar
standard. You must inform the school staff immediately
of any situation affecting the quality of your program (including
but not limited to course or accommodation). The Company
reserves the right to refuse a refund if you have
declined to accept reasonable solutions offered to you
by the school staff or the Company. Matters outside of
the control of the school or the Company shall not be
considered for refunds.
4) School
Rules and Regulations
The Company cannot be held responsible for providing
supervision of any kind either through the schools or
through the host families. Participants are expected to
be courteous and respectful guests. Illegal drug use or
abusive behavior at any age or alcoholic consumption by
minors will not be tolerated. The Company reserves the
right to refuse to serve, to cancel and/or terminate
participation for any person who fails to comply with
the policies of the program provider (e.g. the school,
program organizer), or for any other reason deemed
necessary, in the sole discretion of the Company.
5) Under 18
Neither the Company nor the school or host family will
provide any kind of supervision for anyone under 18
attending an adult program. All students under the age
of 18 must include a completed waiver, signed by both
themselves and their parents, with their enrolment. No
enrolment will be considered without a signed waiver.
6) Materials
and Transfers
Course materials, examination fees, airport transfers,
and the cost of activities and excursions are not
included except where specifically stated.
7)
Activities and Excursions
Descriptions of activities and excursions which
accompany the language courses are for guidance only,
unless specifically noted in the confirmation invoice.
Some activities may not run at all or may be substituted
by other activities. In low season, there may be no
activities organised at all.
8) Public
Holidays
Where a course takes place during a public holiday, no
lessons will take place on that day and no reduction in
price will be given except where specifically stated.
Individual classes are usually rescheduled (but not
always) but group classes are usually forfeited. Please
consult a list of public holidays (although it is the
client's responsibility to check these since they are
often subject to change).
9) Booking
and Payment
No contract is made between the Company and the client
and no booking is valid until the Company has issued a
confirmation invoice by post, fax or e-mail. (An e-mail
acknowledging receipt of an order does not constitute a
confirmation invoice.) The Company will issue this
confirmation invoice after it has received a completed
booking form and the first payment. If the full balance
of the holiday price is not paid by the due date shown
on the initial confirmation, the Company reserves the
right to cancel the client's booking and to impose the
cancellation charges, stated below.
10) Prices
and Surcharges
The charges which make up the total holiday price plus
any applicable supplements and surcharges will be as
stated on our website (prices in any printed brochure
supplements, advertisements or other materials are for
indication only). The prices are valid for holidays
until further notice but are subject to change at any
time (prices for an online order may also be subject to
change if they are not accompanied by full payment or a
deposit - once a deposit or full payment is made, the
prices will not change, even if they are changed on the
website). If your company requires a VAT invoice, this
should be indicated at the time of booking. For guidance,
your holiday price may also increase because of
surcharges on the following items: governmental action
and adverse currency fluctuations. Should there be a
favourable currency fluctuation, the Company reserves
the right to leave prices unaltered. The prices shown on
our website were calculated at the end of 2008 on the
basis of then known costs and the exchange rates at that
time. So, any currency rate is a guideline only, and the
amount you are charged can depend on the exact exchange
rate at the time of payment.
11)
Alterations by the Company
The Company will do its utmost to provide the
arrangements that have been confirmed, but it must
reserve the right to modify or cancel any holiday,
course, accommodation or itinerary if unforeseen
circumstances arise. If the Company cancel or
significantly alter an essential element of the client's
holiday for reasons of Force Majeure, on or before the
date when the payment of the balance becomes due, the
Company shall inform the client as soon as possible and
shall offer them the choice of an alternative holiday of
at least comparable standard if available. If the
Company is unable to offer an alternative of similar
price, the Company will offer the nearest available
alternative and will refund the difference paid by the
client.
12)
Liability of the Company
While participating in this program you may be exposed
to certain risks. These risks include, but are not
limited to, accident and/or sickness without readily
available medical facilities, the forces of nature, acts
of war. By making a contract with us you are
acknowledging and assuming these risks. Participants in
any Company program waive any liability against the
Company and its employees, for any injury, loss, damage,
accident, expense or delay caused by or related to means
of transportation or lodging (including host families).
The participant understands that he/she is travelling
under his/her own responsibility (if a minor, the
parents or guardian assumes this responsibility) and
releases the Company and its employees from any
liability related to health and safety.
13)
Alterations by the Client
If the client wishes to change their booking in any way
after the confirmation invoice has been issued, they
must inform the Company immediately, in writing, and the
Company reserves the right to charge 45 Euros per person
per change to cover the additional administration
involved, plus any additional charges imposed by schools
or other suppliers.
14)
Cancellation by the Client, Visa Problems and Refunds
If the client wishes to cancel their booking this must
be done in writing by the person who signed the booking
form or who made the online order. The letter has to be
sent by fax to the following Fax number: +34
933.171.254. The date of cancellation will be taken as
the date that the Company receives the letter by fax.
The amount paid as an account is non-refundable upon
cancellation by the client.
The cancellation charges are:
-
47 days or more
before the start date = 20% on total amount.
-
between 33-46 days
before the start date = 40% on total amount.
-
between 12-32 days
before the start date = 60% on total amount.
-
between 1-11 days
before the start date = 100% on total amount.
After a course has started
there is no refund for any course,
accommodation or other item booked.
It is the client's
responsibility to have a valid passport and all visas
required to enter the country in which the program is
taking place. Please give yourself sufficient time to
apply for any necessary visas. Only the consulate or
embassy of the country you are visiting can advise you
on the necessity of a visa and the time frame needed to
apply for it.
Please note: there may be
a fee involved should you require an invitation letter
from the school in order to apply for a visa to
participate in a Company program. Fees vary depending on
the school you will be attending and the advance notice
of the request. You will be informed at the time of
request about any fees. Should the original of an
invitation letter from the school be necessary, please
leave a minimum of 4 weeks for it to be sent by post.
Any additional costs related to the sending of an
invitation letter will be the responsibility of the
student. Visa letters will only be sent to you once full
payment of your program fees has been received.
Where a client has made a
reasonable attempt to obtain a visa for the destination
country within a reasonable timescale but is unable to
obtain the visa, all money and deposits will be returned
subject to a 100 Euros administration charge on receipt
of written confirmation from the relevant consulate
detailing the visa rejection (only original documents
will be accepted). Notification of visa rejection must
be made to the Company in writing and sent by fax to the
following Fax number: +34 933.171.254 at least 2 weeks
before the start date of the course or accommodation
booking. The date of notification will be taken as the
date that the Company receives the letter by fax.
In the case of cancellation, visa problems or any kind
of refund, the client will (also) be subject to the
following charges, depending on the method used to
provide the refund: 35 Euros for a bank transfer, 10
Euros for an international bank cheque, or 2.5% of the
total to a credit/debit card.
15) Early Returns
No refund will be given for early returns. However, if
you must cancel your program due to a personal emergency
or other unforeseeable cause, please notify the Company
in writing as soon as possible prior to your departure
from the program and we will review your claim. The
Company reserves the right to make final decision on any
refunds.
16)
Descriptions
The Company honestly believes that all statements made
in its brochure or website are factual and correct.
Every reasonable effort has been made to describe the
schools and environs and to provide the amenities
described. The Company cannot therefore be held
responsible for any changes that become known after the
brochure was produced (up-to-date information can be
found on the website), nor can the Company accept
liabilities for happenings outside its reasonable
control. The Company undertakes to advise the client of
any material changes known to it prior to the client's
departure.
17) Special
Requirements
Any special requests must be made to the Company by
writing in the booking form.
18)
Insurance
Clients are not covered against accident, illness, loss
of personal property or any other holiday risks. A
holiday insurance that covers against all holiday risks
during the entire holiday period is strongly recommended
by the Company to all clients.
19) General
Information
General information is included in this website for help
and guidance to the client. Please read it carefully.
The contract incorporating these conditions shall be
governed by Spanish law and any matters arising out of
it shall be subject to the jurisdiction of the Courts of
Spain.
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